The Stud House Elite
Refund & Return Policy
Last updated: September 2026
Returns
We accept return or replacement requests only when the product is received damaged, defective, incorrect, or different from the item ordered.
Return Request Period
Customers should contact us within 48 hours of delivery if there is an issue with the product. Requests received after this period may not be eligible for return or replacement.
Eligibility
To be eligible, the product should be unused and returned in its original condition, including the original packaging and any accessories received with the order.
Proof Required
We may request clear photos or an unboxing video showing the package and product condition before approving a return, replacement or refund request.
Non-Returnable Items
Products that have been used, damaged after delivery, altered, or returned without original packaging may not be accepted. Returns based only on personal preference or minor colour variation due to screen or lighting differences may not be eligible.
Refunds
Once an approved return is received and inspected, eligible refunds will be initiated to the original payment method.
Refund Processing Time
After a refund is initiated, the amount may take approximately 5–10 business days to appear in the customer's bank account or payment method, depending on the bank or payment provider.
Order Cancellation
Customers may request cancellation before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.
Refund for Cancelled Orders
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.
Contact Us
For return, replacement, cancellation or refund requests, please contact The Stud House Elite through the details provided on our Contact Us page and include your order number.